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Apartment Noise and Dealing with Complaints from Neighbors

Footsteps, a washing machine, friends laughing at midnight — in Japan, such small things can become big problems.

Apartment Noise and Dealing with Complaints from Neighbors
  • Walls in Japanese housing are often thin, so footsteps and voices easily travel next door.
  • Many places keep quiet hours from about 9 or 10 p.m. until morning.
  • When someone complains: apologize first, ask what happened, then adjust; do not confront on your own.

Why sound becomes a problem

Many apartments and condominiums in Japan have thin walls and floors, and sounds from upstairs or the next room are easy to hear.

Japanese people value not troubling each other, so many are bothered even by small sounds.

At night especially, many people want peace, so the same sound feels far louder than in the daytime.

The rule sheet handed over when you sign a contract may say things like "no laundry from 10 p.m. until morning."

Everyday habits to watch

The most common complaints are footsteps, children running and things being dropped. If you live on an upper floor, be especially careful.

Just wearing slippers or laying a carpet makes sound much quieter. Putting rubber on chair legs is also recommended.

It is safer to avoid inviting friends and talking or playing music until late. Use headphones.

Washing machines, vacuums and slamming doors also carry unexpectedly at night. I make a point of moving things quietly and slowly.

When you move in, bringing small sweets to greet the units on both sides, above and below, improves relations later.

When someone complains

Suppose one day a note in your door says, "Your nighttime footsteps bother me." Do not get angry in a hurry; stay calm first.

Even if you cannot think of a reason, apologizing first with "I am sorry for the trouble" helps things go smoothly.

Going through the management company or landlord is less likely to cause trouble than visiting their home directly.

Conversely, when you are bothered by noise, the basic step is to consult the management company first. Noting when and how loud the sound was helps.

In Japan, a baby's crying or a pet's barking can also cause trouble.

In such cases, explaining your situation to the neighbors beforehand and saying "we may cause some trouble" makes understanding easier.

Even in the same building, what sounds "noisy" differs from person to person. It is important not to think only from your own sense.

Before moving in, walking around the unit in both daytime and evening to see what you hear is also a good method.

Steel frame, concrete or wood? The way a building is constructed also greatly changes how sound travels.

According to management companies, most complaints are about "unintended everyday sounds." Even so, assuming it is not that bothersome and doing nothing makes the problem bigger.

Words in this article

騒音そうおん
noise
近所きんじょ
neighborhood
迷惑めいわく
nuisance
苦情くじょう
complaint
足音あしおと
footsteps
洗濯せんたく
laundry
管理かんり
management
挨拶あいさつ
greeting

Noise problems occur even without ill will. That is exactly why small neighborly ties, greeting each other, are useful.